bn89's Privacy Policy
How your personal information is collected, stored, and kept secure — bn89's complete privacy policy is described in detail here.
bn89 places the highest priority on the privacy and protection of personal information of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our platform, why we collect it, and how we use and protect it.
By using our services, you are agreeing to the terms of this Policy. Alongside reading this Policy, please also review our Terms & Conditions and Responsible Gaming page. If you have any questions, please contact our support team.
Data Collection — What We Need to Know
When creating an account and using our services on bn89, we collect certain necessary personal information. This information is used to verify your identity, process transactions, and ensure a secure experience.
1.1 Registration & Account Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Residential address
- Your chosen username and password
1.2 Financial Information
For deposits and withdrawals, we collect your payment method details. bn89 supports bKash, Nagad, Rocket, and bank transfer only.
- Mobile banking account number (bKash, Nagad, Rocket)
- Bank account name, number, and branch name (for bank transfers)
- Transaction history and amounts
1.3 Automatically Collected Information
When you visit our website, certain information is automatically logged for technical purposes:
- IP address and device type
- Browser type and version
- Page visit history and session duration
- Referral source (where you came from before arriving at our site)
- Usage data collected through cookies and similar technologies
Purpose of Data Use
bn89 uses collected information only for specific, legitimate, and transparent purposes. Your information will never be used for irrelevant or unethical purposes.
| Purpose of Use | Description |
|---|---|
| Identity Verification | Confirming age (21+) and completing the KYC process |
| Account Management | Login security, password recovery, and account settings management |
| Financial Transactions | Processing deposits, withdrawals, and bonus payments |
| Customer Support | Providing assistance via live chat and email, and resolving complaints |
| Fraud Prevention | Detecting suspicious activity and ensuring platform security |
| Responsible Gaming | Monitoring betting patterns and identifying signs of problem gambling |
| Technical Improvement | Improving platform performance and user experience |
Data Sharing & Disclosure
bn89 never sells your personal information to third parties or provides it in exchange for payment. However, certain information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted service providers to operate our platform — such as payment processors, technology providers, and game content providers. These partners use your information only to complete specific services and are bound by strict confidentiality agreements.
3.2 Legal Obligations
If there is a valid order from a competent authority or a court order, we may disclose the necessary information to meet legal requirements. This may be part of anti-money laundering efforts, fraud investigations, or other legal processes.
3.3 Business Changes
If bn89 undergoes any business restructuring, merger, or acquisition in the future, your information may be part of that process. In such a case, you will be notified in advance and the terms of this Policy will remain in effect.
Cookies & Tracking Technologies
bn89 uses cookies to improve your browsing experience and ensure platform functionality.
Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, security verification, and form data storage. Disabling these cookies will prevent the platform from working properly.
Functional Cookies
These cookies are used to remember your preferences (such as language selection) and to provide a personalized experience. They operate subject to your consent.
Analytics Cookies
These cookies collect information to understand how users interact with our platform. This information is analyzed in aggregate form and does not identify any individual personally.
Managing Cookies
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.
Data Security Measures
bn89 uses industry-standard technologies and processes to protect your information. Our security framework is continuously reviewed and improved.
- SSL Encryption: All data exchanged between your browser and our servers is protected by TLS/SSL encryption technology.
- Data Encryption: Stored sensitive information (passwords, financial data) is kept secure using strong encryption algorithms.
- Access Controls: Only authorized personnel may access your information when there is a legitimate reason to do so. All access is logged.
- Regular Security Audits: Regular technical assessments are conducted to identify vulnerabilities in our systems.
- Two-Factor Authentication: Two-Factor Authentication (2FA) is available to help protect your account.
- Data Backups: Information is protected from loss or disaster through secure, encrypted backups.
Data Retention Period
bn89 retains your information only for as long as necessary. When information is no longer needed, it is securely deleted or anonymized.
- Active Accounts: All account information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a period of time due to legal and regulatory obligations.
- Financial Records: Transaction records are retained in accordance with financial and legal regulations.
- Session Logs: Session and access logs are kept for a limited period for security purposes.
Your Data Rights
You have the right to maintain control over your personal information. bn89 supports the following rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If there is any inaccuracy in your stored information, you may request that it be corrected.
Right to Erasure
In certain circumstances (outside of legal obligations), you may request that your information be deleted.
Right to Restrict Processing
You may request that the processing of your information be temporarily suspended for specific reasons.
Right to Data Portability
You may request a copy of your information in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Protection of Minors' Information
bn89 provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor is using our platform or that we hold their information, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please let us know at [email protected].
Third-Party Services & Links
Our platform may include content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers have their own privacy policies.
We are not responsible for the privacy practices of these third-party websites or services. We advise you to read the privacy policy of any third-party service before using it.
bn89's payment partners (bKash, Nagad, Rocket, and banks) have their own data protection policies that apply to transactions carried out on their platforms.
Policy Changes & Updates
bn89 may review and update this Privacy Policy from time to time. If there are any significant changes, we will notify you via your registered email or through a notice on the platform.
The revised Policy will take effect from the date it is published. Continued use of the platform after a change has been made will be considered as your acceptance of the new Policy.
We advise you to visit this page regularly and stay updated on the latest version of our Policy. The date of the most recent update is noted at the top of the page.
Privacy Contact
If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is ready to help resolve any concerns you may have.
Have more questions?
Visit our FAQ page or contact our support team directly. We are always here for you.