bn89 Terms and Conditions

2.1 Age Requirement and Legal Eligibility

To open an account and use any service on bn89, users must meet the following conditions:

• Must be at least 21 years of age.
• Must be legally eligible to enter into this agreement.
• Must provide accurate and truthful personal information.
• Multiple accounts for the same person are prohibited — only one account is permitted.

2.2 Account Security

It is your responsibility to keep your account secure. Please follow these guidelines:

• Use a strong and unique password.
• Do not share your login credentials with anyone.
• If you notice any suspicious activity, notify our support team immediately.
• The user is solely responsible for all activities carried out through their account.

2.3 Identity Verification (KYC)

bn89 reserves the right to verify a user's identity at any time. A national ID card, passport, or other government-issued documents may be requested for verification. Failure to provide the required documents may result in withdrawal processing being placed on hold.

4.1 Welcome Bonus

New users can receive a 150% bonus on their first deposit, up to ৳15,000.

• The bonus applies once only, on the first deposit.
• A 25x wagering requirement must be met before the bonus can be withdrawn.
• Wagering is calculated on the bonus amount only — not on deposit + bonus.

4.2 General Bonus Terms

• bn89 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If abuse or fraudulent use of any bonus offer is detected, the bonus will be forfeited.
• Attempting to collect bonuses through multiple accounts will result in all related accounts being closed.
• Meeting wagering requirements on winnings earned using a bonus is mandatory.

4.3 VIP Program

The bn89 VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Through regular active participation, users can gradually advance to higher tiers. Full details of VIP benefits are available in the bn89 Casino section.

6.1 Self-Limits

Users can set their own limits on deposits, bets, and session time. Contact our support team to use this feature.

6.2 Account Suspension and Self-Exclusion

If a user feels that their gaming habits are becoming difficult to control, they can request a temporary or permanent account suspension. Contact [email protected] for this request.

8.1 Customer Service

The bn89 customer service team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English. Contact channels are:

• Live Chat — log in to the platform and chat directly (active 24/7)
• Email — [email protected]

8.2 Dispute Resolution Process

If you have any dispute or complaint, please contact our support team first. We will do our best to resolve your issue as quickly as possible. The dispute resolution process is as follows:

1. Submit a written complaint to the support team.
2. Our team will review the complaint and get back to you.
3. A decision will be made after considering the views of both parties.
4. The decision is final and binding on both parties.

10.1 bn89's Rights

bn89 reserves the right to permanently close any account in the following circumstances:

• In case of a violation of the Terms and Conditions.
• If evidence of fraud or fraudulent activity is found.
• In case of opening an account with false information.
• If bonus abuse is detected.
• In case of operating multiple accounts.

10.2 User Rights

A user may request to close their account at any time. Any remaining balance should be withdrawn before the account is closed. If there is a valid withdrawal request pending, it will be processed before the account is closed.